This, I believe is the greatest achievement of this work of literature; It has managed to take a genre of storytelling that often focuses on our fear of the inevitability of death and expanded it to examine how we as people react to each other in the face of impending doom. Mr. Brooks focuses less on the livings interactions with the dead, and instead delves into their thoughts and feelings and actions toward other people.
All in all the message I want to impress upon the reader with my first post here is that on the other end of the phone is a person; a human being with a family, friends, and bills just like yours. They are not, as some companies would(for their own profit) have you believe, the orcish spawn of some tolkienian slime pit. If you treat them with respect then you will get much better results, even if they are not ideal, and let's face it, if things were ideal you wouldn't be in debt in the first place.
Recent Comments